The cable guy’s strategies: specialist declaring to work for opportunity Warner Cable was advising all on Reddit

Individuals saying getting a Time Warner wire technician is actually spilling ways on Reddit.

Opportunity Warner wire, the second-largest carrier of TV and internet service in america, informed Quartz that it’s exploring the postings. “We’re not able to examine when this person is clearly a present or previous personnel,” a spokesman mentioned.

Reddit individual cableguy_the began an “Ask Me such a thing” (AMA) thread, posting pictures of his ID badge and uniform as proposed proof of his work. Their answers to the inquiries arriving are really candid. Here are a few highlights (typos maintained).

On Comcast’s pending exchange of Time Warner Cable:

We want the merger due to the fact current cluster in control is the worst in recent background. Many getting discharged because impossible metrics. All electricity is fond of customer care reps and removed through the people that really visit the homes and fix difficulties . It’s chaos plus the team has been operated like shit IMHO [in my simple opinion].

About tension between professionals and customer support associates:

Yea support service representatives and techs are battling a combat that no body views. We hate them, they dislike all of us. They inform users the issue is the gear when it rarely try. We determine clientele just to ignore precisely what the chap on the phone says because it’s likely that very good, he’s got never wired a property, installed a drop or repaired cable.

On what’s really wrong along with your link:

Don’t think 50percent of what the agent regarding cellphone tells you. Merely schedule the technical. Try to let your run. He’s finished this before. The associate merely answers devices. it is rarely the apparatus causing the issue.

On information to get best services:

When a technical arrives ,ask for their supervisors number. Tell him it’s just not to lose him but to escalate an issue. He could contact his sup to ensure their cool but that will assist.

On what’s preventing more quickly net grab rates:

Seriously, basic analogue wire. It requires up sooo a lot bandwidth . 1 station per regularity vs connecting multiple frequencies to produce 8 channel for a downstream and 4 for an upstream . As we run 100per cent digital tv.. websites will get faster. Furthermore obstruction. If you’re around a college it’s the worst https://foreignbride.net/belgian-brides/ . Granny might use her 15 meg for e-mail and surfing but young Johnny college child sucks up the data transfer in the region utilizing netflix and torrenting and gaming. But they shell out exactly the same. IMHO what can fix that is capping facts and giving people uncapped rate.

On precisely why splitting the cable relationship is an awful idea:

Setting up a splitter to simply attenuate the indication is truly stupid we actually have products called attenuators that do this without adding unneeded splitter. However it is true that continuously indication is equally as bad as inadequate we name that distortion

On whether this Reddit AMA costs your their task:

I may be discharged according to exactly who grabs me. I would will also get a bonus its so very hard to tell making use of method this provider is structured.

As to how Wi-Fi signals were unreliable, might be vanquished by doorways and wall space:

Indeed very true. Plaster structure especially.Solid wooden doors, staying in a basements when the router is found on the next floors or the other way around. Wi-fi try a fickle beast.

In your “broken” cable tv modem:

Yea we listen this a large amount. I might state in a given 12 months I might state 5percent of this modems We swapped were actually bad. We create many canine and pony program and merely change it in any event. The problem is more often than not not devices related. Modems either efforts or they don’t. There was therefore small in between. They have been easy units. You will find show clients making use of my personal notebook every thing employed just fine, next turn returning to her gear and anything would go to shit. They still need an innovative new modem..Its insanity.